VOLVO TRUCKS INDIA

Edit TFAR:

VOLVO TRUCKS (VECV) - Technical Failure Analysis Report


Purpose of TFAR
 Approval
Approval / feedback
 Warranty
Type of TFAR
 Truck Chassis
Subject/Complaint
Report Number 694000-OR-2025-71277 Report Date 30-Aug-2025 Prepared By tkdas
Dealer ID/Name
Customer Name Customer Contact Person
Workshop/Site-Location Customer Contact Number
Chassis Model with Axle Configuration Body CuM & Application
Chassis No Reg. Number Date of Delivery
Date of failure Repair Order No. Repair Date
Failure Mileage kms Age in Months Engine Hrs.
Function Group Causal Part No. Description
Defect Code Group Defect Code
Spare parts warranty Spare parts invoice details Spare parts fitment date*
Spare Parts age in months Driveline Warranty GDR No

Repair Estimate Summary

Material Cost Labor Cost Other Cost

Road Details

Type of road surface (Asphalt, Soil Gravel, Sharp stones etc.
Dust Condition (Heavy Slight, etc.,)
Approx. Gradient of the Road (required for engine and wheel Hub failures
Undulation on the Road( Heavy,Slight, Lot of pot holes, large Bumps, etc.)
Was the vehicle travelling Uphill or Downhill (required for engine and wheel hud failures

Load Details

Type of load carried Permitted Technical GCW GCW during failure

Available information on the load types and GCW's handled by the vehicle earlier which could have caused the failure

Aggregate details

Details of the concerned failed Aggregate ( Engine, Gearbox, Rear Axle, Diffeerential, Rear Axle, Diff. carrier, steering gear, Turbocharger, Superstructure Hydraulic parts etc…)
Aggregate Aggregate Part No. Aggregate Sr. No.

Interview with the Driver ( Applicable for all driveline related failures)

Driver Name Training details on the related variant

Drivers description on the happening of the failure:

Technical Explination of (Dealer comment):

Fault codes registered in vehicle (Including Active and Inactive Faults)

Is the causal part a recently modified one

If Yes, kindly provide more details about the modification:

Is this a repeat failure Is yes, provide relavant details
Relavant Argus No. If any Relavant DQR No. If any Relavant MQR No. If any
Relavant QJ No. If any

Affected Vehicle details

Chassis No Model Body No Date of Delivery Date of Failure Mileage Kms Engine hrs Parts Sl.no

Area(Photos Where required/Applicable)

Photo Area(JPG file only, Max. Size:500 KB) Description/Remarks
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Probable Cause of Failure

Corrective Action/Suggestions

Service and Repair History of the vehicle (Relevant to the failure)

S.No.
Job Card No.
Date
Mileage Kms
Engine Hrs.
 Job carried out Remarks

Repair Estimate

Material Cost


S.No. Part no Description Qty Unit Price Net Price GST % GST. Amt Net Price including GST Pay code Remarks
Total Net Price 3789.22

Labour cost

S.No. Operation No Description Qty Unit Price Net Price GST % GST. Amt Net Price including GST Pay code Remarks
Total Net Price 504.45

Other cost

S.No. Description Qty Unit Price Net Price GST % GST. Amt Net Price including GST Pay code Remarks
Total Net Price 0.00
Total cost of Repair( Material, Labor and Other cost)

Any Local solution or suggestion from the Field team for Prevention/ Quick resolution of Complaint

ANNEXURES (Select the annexure attached)

17012-3 VCADS Pro Error Codes Test Compulsory for all failures having fault codes
17034-3 Vehicle information test
28486-3 Sensor Values History Report Compulsory for all failures related with the engine
20007-3: Engine protection data
28407-3 Sensor Values, Monitoring
20005-3: Fuel consumption data
28108-8 Engine ECU, check Compulsary for all failures related with the engine ECU
PDF file of the Repair history of the vehicle in LDS– complete Optional
Scan or Fax copy of the Last BS or AS (as applicable) checksheet Compulsary
Completely filled checksheets and Protocols as given in Impact/FAG in YVD for the complaint Compulsary

Additional Attachments

S.No. Attatchemnt
1 Attachement File    Remove File (PDF/Word/Excel file only, Max. Size:1024 KB)
2 Attachement File    Remove File (PDF/Word/Excel file only, Max. Size:1024 KB)
3 (PDF/Word/Excel file only, Max. Size:1024 KB)
4 (PDF/Word/Excel file only, Max. Size:1024 KB)
5 (PDF/Word/Excel file only, Max. Size:1024 KB)
6 (PDF/Word/Excel file only, Max. Size:1024 KB)

Oil & Fuel Sample Test Reports (Compulsory for all major engine related failures):

Sample Date Sent to ELF Mumbai


Dispatch Details of Failed Parts( Mandatory for critical failures/failures related to safety/failures related to performance)

Docket No Dispatch Date Courier Name Transporter Veh No.

Present Status of the vehicle

Present Status Reason


Comments

S.No. Remarks By Date & Time TFAR Status
1Dear Sir, Kindly process the TFAR for claim the washer pump under vehicle warranty.tkdas2025-08-31 00:24:14TFAR RAISED
2Hi Vinayak, Based on customer complaint, wind screen wiper washer motor is not working with DTC-C109315 issue observed and updated the TFAR with picture and documents. The issue rectified by replacing the washer motor with new one. Request to validate the TFAR under vehicle warranty for claim the washer motor replacing cost. Accordingly, will close the repairing cost with regional limit. Note:- This is 1st failure at our location.dmanna2025-09-01 12:45:41TFAR FORWARDED
3Dear Vinayak , Kindly Validaterktarafdar2025-09-01 13:38:22TFAR FORWARDED
4Hello team, Failure noted Please close under warranty as per authority matrix. Br Vinayak vysandimani2025-09-05 09:17:17RETURNED
5Dear Dipak da, Kindly send under warrantyrktarafdar2025-09-05 10:27:32RETURNED
6Hi Rajarshi, Approve the TFAR under vehicle warranty for claim the washer motor replacing cost. TS validation done in row no.4 C1-Wind screen wiper washer motor is not working with DTC-C109315. C2-Suspect that internal fault inside washer motor. C3-The issue rectified by replacing the washer motor with new one. dmanna2025-09-05 11:54:48TFAR FORWARDED
7Approved.rktarafdar2025-09-05 11:58:15APPROVED
Query/Reply TFAR Status


 
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